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Frequently Asked Questions
- Do you deliver outside the UK?
- How long will it take to deliver my items(s)?
- Does the Oak come from Sherwood Forest?
- What means of payment do you provide?
- Where are my card details stored?
- Where are you located?
- Do you deliver outside the UK?
- Currently we do not deliver outside the UK.
- How long will it take to deliver my items(s)?
- Allow up to 30 days for shipping. In the majority of cases it will be less than thirty days - typically within two weeks. Our shipping rates are calculated on basis of weight and volume and are transparent at the point of order.
- Does the Oak come from Sherwood Forest?
- No, we're not slipping out under the cover of darkness and cutting branches from the Major Oak. The oak is typically sourced from Russia, and in some cases China. Sheesham dark wood comes from Northern India.
- What means of payment do you provide?
- Cuurently we are only able to accept online payments via secure credit and debit card transactions. We accept most major credit and debit cards; however, we are unable to accept American Express. As part of our fraud mitigation measures, in certain cases we may require further proof of identification to validate a transaction.
- Where are my card details stored?
- Sherwood Oak employs industry standard 128-bit encryption in all credit and debit card transactions. No card details are stored on any of our organisation's computers/servers. They reside solely within the mechanisms of ultra secure payment service provider, and ultimately bank IT infrastructure.
- Where are you located?
- Sherwood Oak based in Sherwood area of Nottinghamshire, England. Sherwood is the name of the company, not the source of the wood. Our office address is:
Customer Services
East Midlands eCommerce Ltd t/a Sherwood Oak
Main Street
Coddington
Newark
NG24 2PP
